Communication for Problem Solving

How To Fear­lessly Tackle Prob­lems Head-On

communication for problem solving

Often skilled and capa­ble staff waste valu­able energy, time and money because of poor prob­lem solv­ing skills. When staff dis­likes mak­ing deci­sions, fears being made respon­si­ble and avoids man­ag­ing con­flict and think­ing crit­i­cally, the com­pany suf­fers the most.

This work­shop encour­ages staff to see prob­lems as an oppor­tu­nity for growth.

Par­tic­i­pants will iden­tify areas that leave them feel­ing inef­fec­tive when faced with dif­fi­cult prob­lems. They will learn how to ask rel­e­vant ques­tions, probe, express ideas and elicit the ideas of oth­ers. Par­tic­i­pants will also dis­cover a range of problem-solving techniques.

By the end of the work­shop, par­tic­i­pants will be more assertive, con­fi­dent and effec­tive when deal­ing with dif­fi­cult situations.

Who Needs To Attend

Any­one whose effec­tive­ness depends on quickly and effec­tively solv­ing prob­lems, includ­ing man­agers, exec­u­tives and professionals


  1. Lis­ten and think critically
  2. Ask bet­ter ques­tions to equip one­self with bet­ter information
  3. Uncover the “real” problem
  4. Tran­scend the fear of mistakes
  5. Elicit bet­ter com­mu­ni­ca­tion from others
  6. Use active lis­ten­ing tech­niques to clar­ify information
  7. Know deci­sion mak­ing flaws
  8. Use cre­ative problem-solving techniques
  9. Man­age emo­tions and han­dle dif­fi­cult conversations
  10. Ensure every­one has a voice

Work­shop High­lights

Crit­i­cal lis­ten­ing and think­ing skills

  • Eval­u­at­ing while listening
  • The impor­tance of clarification
  • Ask­ing bet­ter questions
  • Active lis­ten­ing techniques
Com­mon problem-solving flaws

  • Lack of information
  • The prob­lems of opti­mism and hindsight
  • Fear of loss
  • Right pic­ture, wrong frame
Prob­lem solv­ing strate­gies

  • Left-brain prob­lem solving
  • Right-brain prob­lem solving
  • Team prob­lem solving
  • Han­dling oth­ers’ opin­ions effectively
Dif­fi­cult Conversations

  • Cre­at­ing con­di­tions that make oth­ers want to talk
  • Over­see­ing the conversation
  • Find­ing the real issue — and stay­ing focused on it
  • Empa­thy and man­ag­ing emotions


This work­shop is highly inter­ac­tive with active par­tic­i­pant prac­tice through­out. Par­tic­i­pants will share expe­ri­ence, role play, and ben­e­fit from pair and group activ­i­ties. Par­tic­i­pants will also receive a com­pre­hen­sive work­book and prizes along the way, includ­ing copies of Marianna’s best-selling Eng­lish Fast & Easy books.

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